Shipping policy

Shipping

All digital assets will be delivered within 48hrs after purchase.

Other physical products will be shipped within 30 days after purchase.

Shipping Returns

Steam Deck return policy should follow Valve's policy which is a 14-day return policy.

Steam Gift cards balance top-up is non-refundable as Steam will not refund the balance.

Steam Game CDK is not refundable as Steam and our suppliers won't refund the CDK

To return your eligible product, you should mail your product to the return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@steamdeck.info for questions related to refunds and returns.